Terms and Conditions

We offer three methods of payment:

1. You can pay online by either credit card or debit card. See our statement on security about how this transaction is processed.

2. You download the order form and declaration and send these back to us with a cheque made payable to Benefitsnow Ltd.

3. We can take credit card payments made by telephone on 01983 529590.

The Distance Selling Regulations gives customers a 7 day "cooling off" period. During this period you may cancel your order and Benefitsnow Ltd will reimburse you within 30 days for the full costs of the goods ordered.

The cooling off period ends seven working days after the day the you receive the goods.

You can cancel an order by E-mail to [email protected]

or by letter to:

You should give us your name, e-mail address and your order number when making a cancellation.

Please note: You cannot cancel by telephone

If you have received the goods (or they have been despatched to you) then you have a duty to take "reasonable care" of them so that they may be re-sold as new. If you fail in this duty Benefitsnow may pursue a claim against you for the resulting loss in value.

If the goods have been sent or delivered to you then you are responsible for paying for them to be returned. If you do not arrange for the goods to be returned then Benefitsnow will charge you the full cost of recovering them.

All products are guaranteed for twelve months. Where this is specified some products are guaranteed for longer. In the event of any problems occurring within the guarantee period contact [email protected]

If you wish to return any item/s please telephone 01983 529590 quoting your name and order number. Any items ordered which are unsuitable for your needs, return them to us within 14 days of receipt and we will re-imburse you provided the returned goods are of Merchantable quality (ie they can be re-sold as new). Some items returned to us will incur a 10-20% re-stocking charge and we can arrange for the collection of oversized items which will also incur a charge.

Most of the items in our catalogue are zero-rated provided they are purchased by people with disabilities. The prices shown in your shopping basket are for goods with the vat charged and with it excluded. To benefit from the exemption you will need to complete the declaration in the online order form. In the declaration your are asked to specify your disabling condition and to confirm that the goods are for your personal or domestic use. The nature of your condition is classed as sensitive information by the Data Protection Act- see our privacy statement for more details.

VAT Registration Number 784 970 180

Company Registration Number 04212824