Site Information
Terms and Conditions

Trading terms

Your statutory rights are not affected

1.Site ownership

Benefitsnow.co.uk and benefitsnowshop.co.uk are owned and operated by Benefitsnow Ltd (Company no- 421284). Our registered office address is

Silver mist

Victoria Street

Ventnor

Isle of Wight

PO 38 1ES

2.Your right to cancel

The Distance Selling Regulations gives customers a 7 day "cooling off" period. During this period you may cancel your order and Benefitsnow Ltd will reimburse you within 30 days for the full costs of the goods ordered.

The cooling off period ends seven working days after the day the you receive the goods.

You can cancel an order by-

E-mail to [email protected]

or

Letter (Cancellations, Benefitsnow Ltd, Unit 4, 17d Riverway Newport Isle of Wight PO30 5UX)

You should give us your name, e-mail address and your order number when making a cancellation.

You cannot cancel by telephone

If you have received the goods (or they have been despatched to you) then you have a duty to take "reasonable care" of them so that they may be re-sold as new. If you fail in this duty Benefitsnow may pursue a claim against you for the resulting loss in value.

If the goods have been sent or delivered to you then you are responsible for paying for them to be returned. If you do not arrange for the goods to be returned then Benefitsnow will charge you the full cost of recovering them.

3.Guarantees.

All products are guaranteed for twelve months. Where this is specified some products are guaranteed for longer. In the event of any problems occurring within the guarantee period contact [email protected]

4.Returns

If you find that any items ordered are unsuitable for you needs, return them to us within 14days of receipt and we will re-imburse you provided the returned goods are of merchantable quality (ie they can be re-sold as new). If you wish to return any item please telephone 01983 529590 quoting your name and order number.

5.Vat.

Most of the items in our catalogue are zero-rated provided they are purchased by people with disabilities. The prices shown in your shopping basket are for goods with the vat charged and with it excluded. To benefit from the exemption you will need to complete the declaration attached to the order form. In the declaration your are asked to specify your disabling condition and to confirm that the goods are for your personal or domestic use. The nature of your condition is classed as sensitive information by the Data Protection Act- see our privacy statement for more details.

7 Methods of payment

You can pay online by either credit card or debit card. See our statement on security about how this transaction is processed.

or

You download the order form and declaration and send these back to us with a cheque. Your cheque should be made payable to Benefitsnow Ltd.

or

If you prefer we can take credit card payments made by telephone on 01983 529590.