Privacy

We take very seriously the trust you have placed in us. We treat personal information with the highest standards of confidentiality and security. But we would also like to keep in touch with you. With your permission, we will keep you up-to-date with our news, let you know about our latest products and offers, send you our new catalogues and email you our newsletters.

However, don't forget, this only happens if you want it to! And you can change your mind at any time, just contact us to let us know.

In order to process orders and enable customers to benefit from VAT zero-rating we process the following information:

• We may pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you. For example, we will need to let the couriers know where to deliver your parcel. Please note that details may be passed outside the EEA for certain ordering purposes, but don't worry, we will ensure that your details are kept as securely as we keep them ourselves.
• To maintain the high levels of customer service that you expect from us. from time to time we do conduct customer research to hear your views directly on the service that you have received from us.
• We may pass your information to third parties where we are required to do so by law or other regulation, or where our business is bought (substantially or wholly) by a third party.
• We will not pass your details to other companies or organisations for their own marketing purposes unless you have agreed to let us.

Benefitsnow Ltd (registered under number 04212824) is a data controller fro the purposes of the Data Protection Act 1998. Under the Data Protection Act you are entitled to access the information held about you. You can exercise this right by contacting us, although you should note that we charge a £10 administration fee to cover our costs in retrieving and providing you with details of the information we hold about you.

Registration is optional.

The following information is required by us before people can register:

• Name
• E-mail address
• User name

The following information is optional and will enable us to improve our service to site users:

• Postal address
• Telephone number

All information provided to us by site users is transmitted and stored securely.

No information is kept on our hosts secure server for longer than 24 hours.

All information is held on disk at separate locations. The disks are held securely and can only be accessed by authorised individuals.

Use of cookies

When you use our website we may collect certain information about you. This includes details of any transactions you may carry out, details you provide in any forms you fill in and statistical data on how you use our website. We use this information in order to make using our website easier (for example remembering preferences, processing orders, notifying users of changes and monitoring our website's compatibility).

To collect this information we may use cookies. Cookies are small files that transfer information to your computer hard drive. Like many websites, we use cookies to:

• Help us select the most relevant products to show to you
• Help us display information to you as speedily as possible and
• Measure the effectiveness of our website (and therefore constantly improve it for you)

Your web browser (the program on the computer that you use to access the Internet) will probably allow you to control cookies, including whether or not to accept them and how to remove them.

The cookies that we use on our site store information that regarding the pages and products you have viewed, but do not store personal information that could be used to identify you as an individual. Session cookies are stored in memory, by your browser. For more information about cookies and how to disable/delete them, go to www.allaboutcookies.org

Any person who has provided us with details has an unrestricted right to inspect the records that we hold. We are unable to amend or alter the details provided to us in the VAT declaration.
Any request to inspect or amend records should be made in writing to-