Terms and Conditions

Use of Our website comes with the following conditions:

• That you are using it for your personal use only and not for any commercial purpose
• That you use it responsibly

If you have any comments, questions or concerns please contact us

To place an order you must be over 18. You order is accepted once your goods have been despatched by us. We may not be able to accept your order, or part of your order, due to the following reasons:

• Your payment failed to authorise or, in the case of cheques, is returned unpaid
• We made a pricing or product description or error
• A product is out of stock or otherwise unavailable
• You are not eligible to order from Benefitsnow Ltd
• We feel that you are not using our website responsibly

If there any problems with an order, you will be contacted by one of our Customer Services Advisors.

We offer three methods of payment:

1. You can pay online by either credit card or debit card. See our statement on security about how this transaction is processed.

2. You download the order form and declaration and send these back to us with a cheque made payable to Benefitsnow Ltd.

3. We can take credit card payments made by telephone on 01983 529590.

The Distance Selling Regulations gives customers a 7 day "cooling off" period. During this period you may cancel your order and Benefitsnow Ltd will reimburse you within 30 days for the full costs of the goods ordered. However, once your order has been sent to the warehouse to be packed (your orders are normally processed immediately after they have been placed), then we can't always stop your order from being delivered. In such cases, once you received the order, you will be able to return it to us.

The cooling off period ends seven working days after the day the you receive the goods.

You can cancel an order by E-mail to cancel@benefitsnowshop.co.uk

or by letter to:

You should give us your name, e-mail address and your order number when making a cancellation.

Please note: You cannot cancel by telephone

If you have received the goods (or they have been despatched to you) then you have a duty to take "reasonable care" of them so that they may be re-sold as new. If you fail in this duty Benefitsnow may pursue a claim against you for the resulting loss in value.

If the goods have been sent or delivered to you then you are responsible for paying for them to be returned. If you do not arrange for the goods to be returned then Benefitsnow will charge you the full cost of recovering them.

All products are guaranteed for twelve months. Where this is specified some products are guaranteed for longer.
In the event of any problems occurring within the guarantee period contact sales@benefitsnowshop.co.uk

If you wish to return any item/s please telephone 01983 529590 quoting your name and order number.
Any items ordered which are unsuitable for your needs, return them to us within 14 days of receipt and we will re-imburse you provided the returned goods are of Merchantable quality (ie they can be re-sold as new). Some items returned to us will incur a 10-20% re-stocking charge and we can arrange for the collection of oversized items which will also incur a charge.

Please note that the contents of our website (e.g. photos and buying guides) are the property of Benefitsnow Ltd and /or its suppliers, and are protected by copyright and other laws. You may download information from our website for personal use, but nothing shall give you any rights in or to our (or our suppliers') intellectual property and you may not copy any such material without our prior written permission.

Unfortunately, whilst we do whatever we can to minimise disruption, we are unable to guarantee the availability of the website, and cannot take any responsiblilty for any virus or other malware you may encounter through our website. You should make sure you use up-to-date anti-virus and anti-spyware programmmes when browsing the internet.

VAT Exemptions – Helping Reduce the Cost of the Items You Need

Many people do not realise this, but you may not need to pay VAT on some of your purchases of products from Benefitsnow Ltd. We have made it as easy as possible for you to buy items without paying VAT if the VAT-exemption scheme applies to you. However, as you would expect, not all purchases by all customers are eligible; so here is the very important information on how this scheme works:

The product being purchased must be for someone who is chronically ill or disabled (see below for more information on this). You could be buying it for yourself or you may be buying for someone else, but it is the status of the person for whom it is purchased that is the important fact.

The exemption only covers items intended for domestic or personal use.

Only the products on our site carrying the VAT-exemption price are eligible to be purchased this way and you must tick the box indicating you wish to claim VAT-exemption on that item.

You (or, if you are buying the items for someone else, that person) then have to complete a VAT-exemption form (declaring that you or the person you are buying for are eligible for the scheme) when making your purchases and we have to keep a record of your declaration. This means that we can only process these types of orders online or by mail order (and not by telephone).

If you are buying for someone else that person should make the declaration if possible. But if that person is unable to do (for example he or she is a child or unable to write) you can make it instead and explain it is done on their behalf.

Chronically sick or disabled means a person:

• With a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities, or
• With a condition which the medical profession treats as a chronic sickness, such as diabetes
• Who is terminally ill

Domestic or personal use means:

• That the item or service purchased must be made available specifically for the use of an eligible individual
• And the item or service is not made widely available for a whole group of people

More information:

The conditions for relief are contained in VAT notice 701/7 VAT - Reliefs for disabled people. Much more information about this can be found on the HM Revenue & Customs website. Alternatively, if you would like more advice on whether you are eligible you can call the National Advice Service on 0845 010 9000.

Why do I have to complete the form each time I order?

We do appreciate that sadly, some of our customers have long-term conditions that are not going to improve. So, in those circumstances, we understand how frustrating it must be to have to complete the VAT-exemption declaration each time you order, when you’ve already told us that you are eligible. Unfortunately, it is a legal requirement that we ask for this information in each and every purchase. However, we have worked very hard to make the form as simple as possible and it really does only take a few moments to complete.

The nature of your condition is classed as sensitive information by the Data Protection Act- see our privacy statement for more details.

Benefitsnow Ltd is a company registered in England, company number 04212824, VAT registration number 784 970 180.

Our registered office is 44 High Street, Fareham, Hampshire, PO16 7BN.

Telephone our registered office on 08006226002 Fax 08006226005.